3A x SiuYin: Syoupee

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Re: 3A x SiuYin: Syoupee

Post by papamadoo on Thu Oct 15, 2015 3:23 am

I just openned it and the left ear is broken Sad
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Re: 3A x SiuYin: Syoupee

Post by Mr. Rictus on Thu Oct 15, 2015 5:47 am

papamadoo wrote:I just openned it and the left ear is broken Sad

Mine is the same way!!!


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Re: 3A x SiuYin: Syoupee

Post by regalia on Mon Oct 19, 2015 9:16 pm

Mine arrived with a broken right ear. Emailed customer service several times over the last week. Nothing. No response. A new low. It's a fairly interesting figure but broken it's, dare I say, junk.

Hope anyone else with a damaged Nise gets better treatment & a resolution.
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Re: 3A x SiuYin: Syoupee

Post by Mr. Rictus on Mon Oct 19, 2015 10:26 pm

I've emailed CS as well and attached a picture with no response.

What gives?!

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Re: 3A x SiuYin: Syoupee

Post by Chivo on Tue Oct 20, 2015 7:34 am

They told me last month they were checking with the maintenance team to see if they had an extra head for me and to provide them with my contact info. Haven't heard from them yet. I'll be contactiing them again soon to see what's up, but I figure I'd give them some time 'cause I know I'm not the only one with this issue and they're probably waiting to see how many other heads they will need to produce. I'm trying to be patient and give them the benefit of the doubt.
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Re: 3A x SiuYin: Syoupee

Post by Mr. Rictus on Fri Oct 23, 2015 9:38 pm

Email CS 2 more times, still no repsonse. :-(

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Re: 3A x SiuYin: Syoupee

Post by gimbat on Fri Oct 23, 2015 11:32 pm

Mr. Rictus wrote:Email CS 2 more times, still no repsonse. :-(

They were insanely busy this week (and October 23rd was Public Holiday - so office was closed) and I know that they are waiting to hear from the factory about replacements availability.

Please give them some time and if you will not hear from them next week, please drop me a line and I will follow-up.

Sorry and thank you for your patience.
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Re: 3A x SiuYin: Syoupee

Post by Mr. Rictus on Sat Oct 24, 2015 12:01 am

It's all good! I got a response from them but it wasn't in my normal InBox.

Thanks for the offer of help, Gimbat.

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Re: 3A x SiuYin: Syoupee

Post by carryingthebag@yahoo.co.u on Wed Dec 23, 2015 6:08 am

What's the possibility of something new in the Siu Yin BJD line in 2016, it's all gone quiet. Would be good to know before signing up for 2016 3AA. This was such a new and interesting concept for 3A, was hoping more releases.
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Re: 3A x SiuYin: Syoupee

Post by gregory on Wed Dec 23, 2015 6:57 am

Up to Siu

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Re: 3A x SiuYin: Syoupee

Post by Chivo on Thu Feb 11, 2016 4:53 pm

Just wanted to report I received my replacement Nise.  Although it was the different colorway, it was the compromise I agreed to since they didn't have my version.  Thank you 3A CS for resolving my situation.  I can now move on and enjoy the figure.  I must say if you have either Nise, you must remove the clothing at least the stockings to enjoy the beautiful paint apps on the lower legs.  I will probably customize some new clothing or costume for these figures no offense to Siu,  I just have some other vision for these figures.
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Re: 3A x SiuYin: Syoupee

Post by Mr. Rictus on Thu Feb 11, 2016 9:24 pm

You had to get a replacement? Wow, yours must have been really broken!

CS offered for me to send mine back for them to repair it. I figured I'll just glue the broken bit back on myself instead of going through shipping and all that.

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Re: 3A x SiuYin: Syoupee

Post by papamadoo on Thu Feb 11, 2016 10:33 pm

they didnt send email back for me, soooo I dont know if they will ship something new or, they just forget to follow through :p

I am still 3 figure broken without fix Sad
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Re: 3A x SiuYin: Syoupee

Post by Chivo on Fri Feb 12, 2016 10:53 am

This isn't my only issue that I've been dealing with CS for months  now since Sept 2015.  But on this figure, I initially just asked for a replacement head since both ears on mine were broken and I figure I could just swap out the head.  I waited for about a month then I sent them a follow up reminder email.   I then waited 'til January 'cause I was thinking they either needed time to see if they had any replacements or time to make replacements not just for me, but for others who would have similar break issues.  I sent another follow up email to see if they had another resolution to the situation and they offered me the different colorway.  So since I did liked the one they offered when we had first seen it on display, I figure I'd just be done with the situation and compromise. I think if you want to resolve any issues you may have with CS, you must be willing to compromise and perhaps see if CS has any alternatives they can offer you. Also be patient and cordial when dealing with CS.
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Re: 3A x SiuYin: Syoupee

Post by PiggyV01 on Mon Jul 03, 2017 8:04 am

Just cam here to read reviews as I was thinking of buying a Nise on the secondary market, new in box...think i'll leave it. It looks great but sounds like a lot of them were broken...and getting them replaced (with the one you ordered) was difficult when they were brand new!

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Re: 3A x SiuYin: Syoupee

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