3A | Quality Control: Reports and General Discussion

Page 1 of 4 1, 2, 3, 4  Next

View previous topic View next topic Go down

3A | Quality Control: Reports and General Discussion

Post by gregory on Tue Mar 17, 2015 9:11 am

3A | Quality Control: Reports and General Discussion


Last edited by gregory on Fri Jul 29, 2016 8:29 am; edited 1 time in total
avatar
gregory
3A Staff
3A Staff

Posts : 1448
Join date : 2014-12-08
Location : Seattle

http://worldof3alegion.forumotion.com

Back to top Go down

Re: 3A | Quality Control: Reports and General Discussion

Post by Albino on Wed Sep 16, 2015 7:07 pm

Hello

Can someone tell me ..

I wrote to CS but still no answer from them.
Do they work or CS is closed for JPV period ?
avatar
Albino
Oyabun

Posts : 770
Join date : 2015-03-02
Age : 34
Location : Russia \ Moscow

http://www.artandtoys.ru

Back to top Go down

Re: 3A | Quality Control: Reports and General Discussion

Post by gregory on Wed Sep 16, 2015 11:49 pm

Office will be working during JPV

Couple things that could potentially delay information the next week or so:
Inbox is full
Kim, Siu, and Ash will be in Japan and the Office staff might need responses from them in certain situations
avatar
gregory
3A Staff
3A Staff

Posts : 1448
Join date : 2014-12-08
Location : Seattle

http://worldof3alegion.forumotion.com

Back to top Go down

Re: 3A | Quality Control: Reports and General Discussion

Post by gimbat on Wed Sep 16, 2015 11:56 pm

In addition to what Gregory just mentioned:

it all depends when you wrote them as well, as CS usually replies within few working days (largely depending whether they have the information in hand about replacements or need to inquire Hatchery).
avatar
gimbat
3A Staff
3A Staff

Posts : 2146
Join date : 2014-12-30

Back to top Go down

Re: 3A | Quality Control: Reports and General Discussion

Post by Albino on Thu Sep 17, 2015 4:29 am

I wrote to CS a week ago, asked them to write tracking numbers for nublers.. still no answer.
They usually replies in 2-3 days. Alright, I try write them again.
avatar
Albino
Oyabun

Posts : 770
Join date : 2015-03-02
Age : 34
Location : Russia \ Moscow

http://www.artandtoys.ru

Back to top Go down

Re: 3A | Quality Control: Reports and General Discussion

Post by Chivo on Thu Sep 17, 2015 9:26 am

They probably don't know what a nubler is. Razz
avatar
Chivo
Nom di Sciple

Posts : 1753
Join date : 2015-03-02
Location : May the Power of Christ compel you!

Back to top Go down

Re: 3A | Quality Control: Reports and General Discussion

Post by Albino on Fri Sep 18, 2015 5:12 am

Chivo wrote: They probably don't know what a nubler is. Razz

Basketball I need my Nubler!


rabbit rabbit rabbit rabbit

Nubler ? Nubler? Wtf is it?
avatar
Albino
Oyabun

Posts : 770
Join date : 2015-03-02
Age : 34
Location : Russia \ Moscow

http://www.artandtoys.ru

Back to top Go down

Re: 3A | Quality Control: Reports and General Discussion

Post by PiggyV01 on Mon Nov 09, 2015 3:39 pm

Hello.
Bit of an odd one I guess. Long too, but i'll be comprehensive.
Aaaaages ago I got around to opening my GID Dropcloth 1.5's, both of which were broken. I contacted CS and did all the usual stuff. They sent the parts for one and said the other would follow shortly. I waited a while, contacted again and was told it would be posted soon as it had taken time to locate the parts. It went on in this way for a farcical amount of time until I kind of forgot. It should be noted that I was told several times they had it (an arm). A few months ago I sent a reminder and got an apology as it had been overlooked and once they tracked the arm down they would send. Then last week I got;

"Hi,
Sorry to inform you that we do not have the replacement arm.
Thanks!"

Is there anything to be done? As I say, I was told they had it and chased it up a lot.

PiggyV01
Tomorrow King

Posts : 316
Join date : 2015-03-02

Back to top Go down

Re: 3A | Quality Control: Reports and General Discussion

Post by gimbat on Mon Nov 09, 2015 8:46 pm

PiggyV01 wrote:Hello.
Bit of an odd one I guess. Long too, but i'll be comprehensive.
Aaaaages ago I got around to opening my GID Dropcloth 1.5's, both of which were broken. I contacted CS and did all the usual stuff. They sent the parts for one and said the other would follow shortly. I waited a while, contacted again and was told it would be posted soon as it had taken time to locate the parts. It went on in this way for a farcical amount of time until I kind of forgot. It should be noted that I was told several times they had it (an arm). A few months ago I sent a reminder and got an apology as it had been overlooked and once they tracked the arm down they would send. Then last week I got;

"Hi,
Sorry to inform you that we do not have the replacement arm.
Thanks!"

Is there anything to be done? As I say, I was told they had it and chased it up a lot.

Please forward me all your communication with them (preferably with photos of the damaged DC and what parts/parts are needed) to gimbat@threeAonline.com

I doubt that I can actually help here though, if there is no stock at the Hatchery and no plans to produce more, but fingers crossed.
avatar
gimbat
3A Staff
3A Staff

Posts : 2146
Join date : 2014-12-30

Back to top Go down

Re: 3A | Quality Control: Reports and General Discussion

Post by PiggyV01 on Mon Nov 09, 2015 9:01 pm

Will do. Thanks.
As I say, they said they had one, so i'm hoping somewhere, in a drawer, there's an arm with my name on it.
CS stopped responding.

PiggyV01
Tomorrow King

Posts : 316
Join date : 2015-03-02

Back to top Go down

Re: 3A | Quality Control: Reports and General Discussion

Post by mqhuynh on Wed Nov 11, 2015 8:10 am

Guys, what is the correct email to contact CS?
is it cs@threeaonline.com or info@threeaonline.com as stated on the bambaland website?

I'm missing an order and would like to chase it down.

mqhuynh
Kitty Litter

Posts : 11
Join date : 2015-04-03

Back to top Go down

Re: 3A | Quality Control: Reports and General Discussion

Post by gimbat on Wed Nov 11, 2015 9:19 am

mqhuynh wrote:Guys, what is the correct email to contact CS?
is it cs@threeaonline.com or info@threeaonline.com as stated on the bambaland website?

I'm missing an order and would like to chase it down.

It's CS@threeAonline.com

http://www.worldofthreea.com/threea-production-blog/eedw7a50m7jnuvh728sswiugbwcrfm

Shipping updates:

http://www.worldofthreea.com/shipping

Please let us know if your order is within shipped items or not.
avatar
gimbat
3A Staff
3A Staff

Posts : 2146
Join date : 2014-12-30

Back to top Go down

Re: 3A | Quality Control: Reports and General Discussion

Post by mqhuynh on Wed Nov 11, 2015 9:58 am

Yes my order is within the shipped items.

It is the Fuyu Irimi. I got my other two now just waiting on my last Irimi.

mqhuynh
Kitty Litter

Posts : 11
Join date : 2015-04-03

Back to top Go down

Re: 3A | Quality Control: Reports and General Discussion

Post by YING on Thu Nov 12, 2015 2:46 pm

Awesome!
avatar
YING
Kitty Litter

Posts : 20
Join date : 2015-03-02
Location : Hong Kong

Back to top Go down

Re: 3A | Quality Control: Reports and General Discussion

Post by Matrix on Fri Nov 13, 2015 10:14 am


hope this can be a simple glue fix
avatar
Matrix
Yesterday Kid

Posts : 166
Join date : 2015-04-02

Back to top Go down

Re: 3A | Quality Control: Reports and General Discussion

Post by gimbat on Fri Nov 13, 2015 4:31 pm

Ying and Matrix please contact cs@threeAonline.com , if you haven't done it already.
avatar
gimbat
3A Staff
3A Staff

Posts : 2146
Join date : 2014-12-30

Back to top Go down

Re: 3A | Quality Control: Reports and General Discussion

Post by mqhuynh on Fri Nov 13, 2015 4:42 pm

Been about 5 days now since contacting CS. Usually they aren't this slow in replying.

mqhuynh
Kitty Litter

Posts : 11
Join date : 2015-04-03

Back to top Go down

Re: 3A | Quality Control: Reports and General Discussion

Post by gimbat on Fri Nov 13, 2015 5:10 pm

mqhuynh wrote:Been about 5 days now since contacting CS. Usually they aren't this slow in replying.

It depends on nature of your inquiry: whether they are waiting to hear from the Hatchery themselves and etc.
avatar
gimbat
3A Staff
3A Staff

Posts : 2146
Join date : 2014-12-30

Back to top Go down

Re: 3A | Quality Control: Reports and General Discussion

Post by Chivo on Sat Nov 14, 2015 10:48 am

As they put it to me, they would discuss my case with the maintenance team. I waited over a month before contacting cs again and they told me the same thing and to wait patiently. It's been over a week now since the 2nd contact. I understand I'm not the only person with issues, but I think good and continual communication would ease some of the angst that people might have when trying to get their issues resolved. So how long should I wait until I contact cs for a third time?
avatar
Chivo
Nom di Sciple

Posts : 1753
Join date : 2015-03-02
Location : May the Power of Christ compel you!

Back to top Go down

Re: 3A | Quality Control: Reports and General Discussion

Post by mqhuynh on Sat Nov 14, 2015 10:51 am

gimbat wrote:
mqhuynh wrote:Been about 5 days now since contacting CS. Usually they aren't this slow in replying.

It depends on nature of your inquiry: whether they are waiting to hear from the Hatchery themselves and etc.

Not sure it should take that long?
I have a missing order, simple, I paid for it and asking for a tracking number.
If there is some confusion, just let me know. It is in my Bamba account and I have the paypal receipt for it.

mqhuynh
Kitty Litter

Posts : 11
Join date : 2015-04-03

Back to top Go down

Re: 3A | Quality Control: Reports and General Discussion

Post by Matrix on Sat Nov 14, 2015 4:28 pm

Any tips on the best way to send back a figure for repair to 3a.
Cs asked me to send the tank from tk loper 3aa set for repair. 
Im shipping from the United States I was thinking on using usps flat rate box.

help would be much appreciated
avatar
Matrix
Yesterday Kid

Posts : 166
Join date : 2015-04-02

Back to top Go down

Re: 3A | Quality Control: Reports and General Discussion

Post by gimbat on Sat Nov 14, 2015 7:42 pm

mqhuynh wrote:
gimbat wrote:
mqhuynh wrote:Been about 5 days now since contacting CS. Usually they aren't this slow in replying.

It depends on nature of your inquiry: whether they are waiting to hear from the Hatchery themselves and etc.

Not sure it should take that long?
I have a missing order, simple, I paid for it and asking for a tracking number.
If there is some confusion, just let me know. It is in my Bamba account and I have the paypal receipt for it.

I see, sorry I didn't know what you were asking about.

Can you please forward me your email (sent to CS) to gimbat@threeAonline.com and I will follow-up with them on Monday.

Chivo wrote:As they put it to me, they would discuss my case with the maintenance team.  I waited over a month before contacting cs again and they told me the same thing and to wait patiently.  It's been over a week now since the 2nd contact.  I understand I'm not the only person with issues, but I think good and continual communication would ease some of the angst that people might have when trying to get their issues resolved.  So how long should I wait until I contact cs for a third time?

If you feel that it's taking too long, please forward me all your emails (sent to CS with their replies) and I will see whether anything can be done to speed things up.
avatar
gimbat
3A Staff
3A Staff

Posts : 2146
Join date : 2014-12-30

Back to top Go down

Re: 3A | Quality Control: Reports and General Discussion

Post by Chivo on Sun Nov 15, 2015 8:22 am

I'm asking for your advice, Gimbat based on your experience with helping people, how long should I wait before I contact them a third time or before I ask for your help?  
avatar
Chivo
Nom di Sciple

Posts : 1753
Join date : 2015-03-02
Location : May the Power of Christ compel you!

Back to top Go down

Re: 3A | Quality Control: Reports and General Discussion

Post by gimbat on Sun Nov 15, 2015 5:47 pm

Chivo wrote:I'm asking for your advice, Gimbat based on your experience with helping people, how long should I wait before I contact them a third time or before I ask for your help?  

I am not trying to be vague, but it's all very individual, different people feel differently...but I myself remind about things, if I haven't heard any updates in 1,5-2 weeks, unless I was given more distant date/time.
avatar
gimbat
3A Staff
3A Staff

Posts : 2146
Join date : 2014-12-30

Back to top Go down

Re: 3A | Quality Control: Reports and General Discussion

Post by Chivo on Sun Nov 15, 2015 7:02 pm

Okay, thank you, Gimbat.
avatar
Chivo
Nom di Sciple

Posts : 1753
Join date : 2015-03-02
Location : May the Power of Christ compel you!

Back to top Go down

Re: 3A | Quality Control: Reports and General Discussion

Post by Sponsored content


Sponsored content


Back to top Go down

Page 1 of 4 1, 2, 3, 4  Next

View previous topic View next topic Back to top

- Similar topics

 
Permissions in this forum:
You cannot reply to topics in this forum