3A | Quality Control: Reports and General Discussion

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Re: 3A | Quality Control: Reports and General Discussion

Post by ipgpe13 on Thu Dec 31, 2015 10:33 am

Finally got through, sent my address for a replacement body so I hope that message got through as well. Thanks for the help.

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Re: 3A | Quality Control: Reports and General Discussion

Post by gimbat on Thu Dec 31, 2015 11:16 am

ipgpe13 wrote:Finally got through, sent my address for a replacement body so I hope that message got through as well.  Thanks for the help.

If you have some reason to believe that it didn't went through, you can drop me a line and I will pass the info.

As far, as I know - in absolute majority of the cases - you receive an automated email stating that - your email bounced back because CS email is over the quota. If you haven't received any automated emails describing the error - it should be all good.

Sorry for the hassle and hope you will have great 2016!
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Re: 3A | Quality Control: Reports and General Discussion

Post by thumbtack82 on Fri Jan 15, 2016 8:40 pm

(Already posted this under TK thread but thought maybe I should post here as well. CS has responded to me once and will hopefully respond about replacement part quickly. I'll wait awhile but wanted to mention it here in case I need to follow up on this.)


Got a nice surprise when my death mask shogun was in the mailbox today! Only problem is that one rivet on the armor is missing. Checked to make sure it wasn't loose in the packaging or on the floor where I opened him, but no luck. Contacted CS with a few photos to ask about a replacement rivet, they responded that a colleague will reply to me later. Hopefully they will be able to help me out at some point.
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Re: 3A | Quality Control: Reports and General Discussion

Post by Albino on Fri Jan 29, 2016 5:00 pm

I got my set ( strigoi + Totem) , looks great
. however there's a problem  ..  the bot totem it misses 3 little turbines / wheels.


left side is ok


right side .. not good.


I wrote to CS , hope get these little turbines and put them on the place .
They seem to be removable , however they sit firmly inside.
probably need use hot water to make them soft and put them in.

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Re: 3A | Quality Control: Reports and General Discussion

Post by theparallax on Sat Jan 30, 2016 3:57 am

Hey guys, I tried messaging CS a couple times but kept bouncing back.
My yellow strigoi arrived with a broken helmet peg on one side.
Not sure if I can get it replaced or a tip to fix it maybe.

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Re: 3A | Quality Control: Reports and General Discussion

Post by gregory on Sat Jan 30, 2016 5:59 am

Try emailing during office hours (9AM - 5:30PM Mon-Fri HK Time). If you still cannot get through forward your email with the image of the broken helmet to Gimbat@threeAonline.com and CC Gregory@threeAonline.com and Gimby will follow up.

If they have the helmet in stock they'll be able to send you a replacement.

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Re: 3A | Quality Control: Reports and General Discussion

Post by papamadoo on Tue Feb 02, 2016 11:57 pm

I still didn't received news about 3 broken piece in my backlog Sad.

Skyblue - Mars Arm. broken
Meta popbot Bo wrist came broken
Siuyin NIse Ear came broken

Sad I send photo and all never been replyed back after that 1 to 3 month as past.
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Re: 3A | Quality Control: Reports and General Discussion

Post by gimbat on Wed Feb 03, 2016 2:57 am

papamadoo wrote:I still didn't received news about 3 broken piece in my backlog Sad.

Skyblue - Mars Arm. broken
Meta popbot Bo wrist came broken
Siuyin NIse Ear came broken

Sad I send photo and all never been replyed back after that 1 to 3 month as past.

Please forward me your last communication with CS and photos of the damage to gimbat@threeAonline.com and I will follow-up
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Re: 3A | Quality Control: Reports and General Discussion

Post by Olympia on Mon Mar 14, 2016 11:41 am

Hi guys. About a year ago on the old forums(?) I posted about problem I had with Iron Man, and the index finger broke right out of the box. That was around the time that those figures shipped right after the preorder, so I'm thinking Dec 2014/Jan-Feb 2015.

I believe I was told by Gimbat to contact CS, which I did, they asked me for a photo, which I sent, but I didn't hear back. I let go of the issue because it was a pretty low priority at the time.

Is it too late to get a new hand? I have the Stealth color way and even if it's not a black hand that's cool, a different colored hand would give my figure a unique look.

Here's a photo:



Thank you!
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Re: 3A | Quality Control: Reports and General Discussion

Post by gregory on Mon Mar 14, 2016 3:09 pm

Email directly to CS@threeAonline.com with the photo and inquire. If the part is in stock they'll be able to help you out.

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3A customer service inbox is full?

Post by YFH on Sun Apr 10, 2016 10:23 am

This a mail carrier switch or something else? I still haven't heard about my little shadow replacement parts since she released and I'm getting this error. Anyone else getting this problem?

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Re: 3A | Quality Control: Reports and General Discussion

Post by 3a_boltman on Sun Apr 10, 2016 11:39 am

I also haven't received a single response from 3A on my shadow peg replacements
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Re: 3A | Quality Control: Reports and General Discussion

Post by gimbat on Sun Apr 10, 2016 8:23 pm

YFH wrote:This a mail carrier switch or something else?  I still haven't heard about my little shadow replacement parts since she released and I'm getting this error.  Anyone else getting this problem?

Occasionally email gets full during the weekend and holidays (when office is closed and people send emails with heavy attachments), should be fixed on Monday, once CS will be back to work.

Please resend the email on Monday (after 9:00AM HK time) at any time, which is convenient to you.

If you will still experience the error, please drop me a line and I will check with the office.

Sorry for the trouble.

3a_boltman wrote:I also haven't received a single response from 3A on my shadow peg replacements

Do you mean that you sent the email and nobody replied or they didn't provide any updates about the replacement progress?
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Re: 3A | Quality Control: Reports and General Discussion

Post by zbrushman on Mon Apr 11, 2016 12:00 pm

Just attempted to email CS for angry Zombkin tracking info, but I got the inbox failure message. Still working on it I guess?
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Re: 3A | Quality Control: Reports and General Discussion

Post by gimbat on Mon Apr 11, 2016 7:09 pm

zbrushman wrote:Just attempted to email CS for angry Zombkin tracking info, but I got the inbox failure message. Still working on it I guess?

I exchanged emails with them earlier today and emails went through without any problems (in the morning HK time and in the evening).

Can you please try again and if not, please drop me a line.
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Re: 3A | Quality Control: Reports and General Discussion

Post by UsedUniverse on Mon Apr 11, 2016 10:56 pm

I still never got a invoice for shipping payment for my TKlub Classic TQ offer. I had emailed CS and I never heard back from them and then I completely spaced (this was back in Feb). I emailed them again today to see what's up. I fulfilled my end of the deal by buying all the figs that go toward the Classic TQ, I was just waiting on CS to get back to me.
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Re: 3A | Quality Control: Reports and General Discussion

Post by Darth PIkachu on Wed Apr 20, 2016 12:20 am

I've been trying to get a replacement head for my Megatron that arrived damaged for 3 months. Customer service promised a replacement and then stopped responding to emails for the last 3 weeks.

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Re: 3A | Quality Control: Reports and General Discussion

Post by gimbat on Wed Apr 20, 2016 2:57 pm

Darth PIkachu wrote:I've been trying to get a replacement head for my Megatron that arrived damaged for 3 months.  Customer service promised a replacement and then stopped responding to emails for the last 3 weeks.

Sent you a personal message (here on the forum).
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Re: 3A | Quality Control: Reports and General Discussion

Post by IronChap on Fri Apr 22, 2016 8:33 am

I emailed CS a few days ago as my Little Shadow V2 arm spontaneously disintegrated. I CC'd Gimbat in the original email but given the apparent state of the inbox at most times if I haven't heard back by now I'm thinking my email has slipped through the cracks - Can I get a follow up please?

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Re: 3A | Quality Control: Reports and General Discussion

Post by gimbat on Fri Apr 22, 2016 5:58 pm

IronChap wrote:I emailed CS a few days ago as my Little Shadow V2 arm spontaneously disintegrated. I CC'd Gimbat in the original email but given the apparent state of the inbox at most times if I haven't heard back by now I'm thinking my email has slipped through the cracks - Can I get a follow up please?


I checked with CS earlier today and they reply should be in your inbox.

Thank you for your patience.
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Re: 3A | Quality Control: Reports and General Discussion

Post by IronChap on Fri Apr 22, 2016 6:44 pm

Cheers Gimbat - they got my details to organise a replacement arm, thanks for that Smile
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Re: 3A | Quality Control: Reports and General Discussion

Post by titan1979 on Tue Apr 26, 2016 12:36 pm

Same here I contacted him two weeks ago for replacement gun belt and holster for my blind Cowboy figure. Or any assistance, no reply yet
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Re: 3A | Quality Control: Reports and General Discussion

Post by gimbat on Tue Apr 26, 2016 2:05 pm

titan1979 wrote:Same here I contacted him two weeks ago for replacement gun belt and holster for my  blind Cowboy figure. Or any assistance,  no reply yet

Blind Cowboy was offered for pre-order five years ago, in 2011. I would assume that our CS are checking with the factory to see if we have any parts left and whether they can help you with this or not.
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Re: 3A | Quality Control: Reports and General Discussion

Post by crucial1 on Wed May 11, 2016 4:04 am

Has anyone gotten their replacement giant bothead yet? I sent in photos and whatnot to customer service but haven't heard or received anything

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Re: 3A | Quality Control: Reports and General Discussion

Post by gimbat on Wed May 11, 2016 5:00 am

crucial1 wrote:Has anyone gotten their replacement giant bothead yet? I sent in photos and whatnot to customer service but haven't heard or received anything

As far, as I know – they aren't ready yet.
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Re: 3A | Quality Control: Reports and General Discussion

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