Help with CS for Red Panda Merc

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Help with CS for Red Panda Merc

Post by joshooouh on Mon May 23, 2016 11:52 am

Hi everyone,

New to the forums, been collecting for about two years. Love ThreeA toys but I'm having some trouble with CS. I ordered the Red Panda Merc, got her in January however her right foot was just broken off her leg, like she was just jammed into the package. Safely got the broken peg out and asked CS for a replacement. It's now May, I email them monthly asking for updates and get the same generic response. Does anyone know where else I can get a replacement peg, she's the 10in body type so I've come up short on eBay, I really just want to display her.

Any help would be appreciated.

Thanks all!

Josh

joshooouh
Kitty Litter

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Re: Help with CS for Red Panda Merc

Post by SpiderPig on Mon May 23, 2016 9:05 pm

I have same problem, with Red Panda Merc !

CS don't response me.... too
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SpiderPig
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Re: Help with CS for Red Panda Merc

Post by Hogarth on Mon May 23, 2016 10:27 pm

Also waiting since January for my broken Red Panda wrist.  At least when I wrote them back then, I got a response.  I haven't followed up.  Trying to be patient - I know that ThreeA's pace makes glaciers look like they're breaking landspeed records.  Meanwhile, she sits in her box, unloved.
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Hogarth
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Re: Help with CS for Red Panda Merc

Post by gimbat on Mon May 23, 2016 10:41 pm

Unfortunately when there is no stock of replacement parts, they need to be manufactured specifically, as a special order and this always takes a good while.

Thank you so much for your patience.
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gimbat
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Re: Help with CS for Red Panda Merc

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