How to get three a CS to respond

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How to get three a CS to respond

Post by Boine on Tue Dec 12, 2017 1:46 am

So I have tried a few times to reach out to three a with questions about a product I ordered and also wondering if an item has been shipped as other appear to be getting it, but did not see any emails. This is the second time I have reached out about a product and if it shipped only to be ignored. How do I get in contact with them about the horrible customer service.

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Re: How to get three a CS to respond

Post by gar on Tue Dec 19, 2017 6:42 am

Boine wrote:So I have tried a few times to reach out to three a with questions about a product I ordered and also wondering if an item has been shipped as other appear to be getting it, but did not see any emails. This is the second time I have reached out about a product and if it shipped only to be ignored. How do I get in contact with them about the horrible customer service.

Sorry for my late reply.
Somehow missed your post.

Currently threeA / threeZero are moving to a new location, maybe that has something to do with your issue
My email last week was unanswered as well. Usually they reply pretty quick. So I've sent it again last night and got a response half a day later.
I never had no complaints or issues with them. But maybe it helps not telling them their customer service is horrible when you contact them.

If you provide them with as much information as in your question above it will be pretty hard to determine what the issue is.
1. Did you tell them their customer service is horrible?
2. Did you provide a product name?
3. Did you provide a Bambaland order number?
4. Did you provide your PayPal payment info (can come in handy since you have to pay directly after ordering)?
5. Did you provide your shipping address?
6. Did you sent your inquiry to cs@threeaonline.com?

if you did point 1. I probably understand what went wrong.
If you did point 2-5 and sent it to point 6, I don't know, and advice to try again.

Good luck.

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Re: How to get three a CS to respond

Post by Chivo on Tue Dec 19, 2017 9:09 am

As yes. Be cordial and patient. And send your emails during the morning HK time. And be constructive with your criticism if you must criticize. No one likes to be insulted, but at least with constructive criticism you probably have just cause and the other party can reflect on how they can improve. I don't know. Just my thoughts.
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Re: How to get three a CS to respond

Post by 666ways2love on Tue Dec 19, 2017 11:35 am

To add: consider the language barrier. Just because they respond in English doesn't mean they fully understand everything you are writing. So just cut to the chase instead of rambling on.

Also, follow the Shipping News along the right side of http://www.worldofthreea.com/ .That should answer any questions if you are awaiting an item. ThreeA has never NOT delivered an item. Things get delayed all the time. And even delayed again. But they will always ship. Patience is key.



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Re: How to get three a CS to respond

Post by <{OjO}> on Tue Aug 07, 2018 4:16 pm

Hey there Gregory, still no word from CS for months now! Just wondering if I send another message? Already sent a fair few!
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Re: How to get three a CS to respond

Post by gregory on Thu Aug 09, 2018 2:16 am

CS have asked me to have customers send follow up emails if you haven't already heard back.

We've hired on a couple new people to the CS team to handle the influx of emails and they anticipate things will go back to normal by end of month.

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Re: How to get three a CS to respond

Post by x43x on Thu Aug 09, 2018 7:53 am

Yep yep...finally got a response from a message I sent a month ago.
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