shipping schedule visualized

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Re: shipping schedule visualized

Post by geisT on Mon May 18, 2015 5:48 am

aua!
but worth ...art = priceless
...only the custom pigs n snakes in chaemelon skinssss sucksssss... tongue
https://www.youtube.com/watch?v=BpQ2aNSi2lU
ps. happy b(E)-day to ash!!! danke fuer die art!!! cheers
https://www.youtube.com/watch?v=UMBg6xQKOms
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Re: shipping schedule visualized

Post by soph-net on Mon May 18, 2015 3:33 pm

Anyone got their shipping notice for Ash TK or BO TQ pre-mades yet?

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Re: shipping schedule visualized

Post by wutasi on Mon May 18, 2015 9:35 pm

soph-net wrote:Anyone got their shipping notice for Ash TK or BO TQ pre-mades yet?
^CS seems to be either short-staffed or swamped by god-knows-what.
Some were not sent voluntarily until the product was already delivered.
Best advice is to inquire them via email if you want to avoid missing the delivery.
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Re: shipping schedule visualized

Post by ESeffinga on Mon May 18, 2015 10:02 pm

Ship MARS . Ship MARS . Ship MARS
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Re: shipping schedule visualized

Post by zzzzz on Mon May 18, 2015 10:43 pm

ESeffinga wrote:Ship MARS . Ship MARS . Ship MARS

May JUNE. May JUNE. May JUNE.
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Re: shipping schedule visualized

Post by ESeffinga on Mon May 18, 2015 11:36 pm

zzzzz wrote:
ESeffinga wrote:Ship MARS . Ship MARS . Ship MARS

May JUNE. May JUNE. May JUNE.
Moved to Jan 2016 . Jan 2016 . Jan 2016
and so it goes. So glad 3A addressed the issues from 2014 and that 2015 is so different.  What a Face
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Re: shipping schedule visualized

Post by dtrain on Mon May 18, 2015 11:49 pm

wutasi wrote:
soph-net wrote:Anyone got their shipping notice for Ash TK or BO TQ pre-mades yet?
^CS seems to be either short-staffed or swamped by god-knows-what.
Some were not sent voluntarily until the product was already delivered.
Best advice is to inquire them via email if you want to avoid missing the delivery.

CS doesn't answer my emails, whether it be questions from the warehouse sale regarding my order or shipping inquiries.  I've sent 3 since April 25th that have all gone through, and no there's no replies in my junk folder.  I have no idea why they can't get their shit together.  Can someone on 3A staff please get us some information, it's ridiculous.



Last edited by dtrain on Tue May 19, 2015 8:59 pm; edited 1 time in total
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Re: shipping schedule visualized

Post by zzzzz on Mon May 18, 2015 11:56 pm

ESeffinga wrote:
zzzzz wrote:
ESeffinga wrote:Ship MARS . Ship MARS . Ship MARS

May JUNE. May JUNE. May JUNE.
Moved to Jan 2016 . Jan 2016 . Jan 2016
and so it goes. So glad 3A addressed the issues from 2014 and that 2015 is so different.  What a Face

2014 was not bad at all. (just take a look at the shipping list for 2014 on the first page. 70-80% shipped on schedule) Two releases just caught ALL the attention last year: 3AA package (/Lasstranaut) and Strigoi. Legion just went nuts over those two.

I started this thread last year to show that 3A had been able to improve shipping times considerably from 2013...

But this year has been a total disaster. The worst in 3A history... The list will be mostly magenta = most releases will be 3 months over original estimate... Wonder what has happened? It definitely has not gone according to the plan.

The info about the delays is very good though.
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Re: shipping schedule visualized

Post by ESeffinga on Tue May 19, 2015 12:54 am

Being serious for a minute, I do have to give it to 3A in that there has been a more info about upcoming delays as things continue to shift later. I expect if it wasn't for that info at least, there would be a whole lot more agitated customers.

Me? I'm mostly teasing regarding your keeping of the list, since you were goofing on my request for a MARS shipping. Smile All in good fun. I'm not actually bitter at all. If I was, I'd just go away. Complaining does nothing anyway.

I'm pretty mellow about the toys and the late ship times. I just like to bounce up and down in the rollercoaster while we wait for it to start. Let's goooooooooo. Smile But they are after all just toys (though many do understandably get worked up over that).

My comment about the addressing issues was a bit more tongue in cheek though. Last year's issues weren't about turnaround times as much as quality issues. We haven't had much for quality issues in 2015....... but then we haven't exactly had a lot of the 2015 scheduled releases actually ship out yet, so.... hah on us! Be careful what we wish for, I guess.  Razz
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Re: shipping schedule visualized

Post by noveltycross on Tue May 19, 2015 2:07 am

Man Im so confused over all this shipping re-estimates.
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Re: shipping schedule visualized

Post by Artoo on Tue May 19, 2015 4:28 am

I'm all for communication, especially when I spend $100 plus on multiple items that keep getting pushed back. As long as we're told why, (ie. comics, bad molds, wrong paint apps and the like) I'm fine with the delays. Just please keep your customers in the loop and we'll all (well most) be happy. It's when we're constantly told of delays without explanation, things start getting heated.

Also, please overestimate the shipping dates to resolve this. Funny how I won't get mad to wait a year, but if I'm told shipping in two months, but then gets pushed back to a year I get upset. Evil or Very Mad
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Re: shipping schedule visualized

Post by gar on Tue May 19, 2015 5:03 am

Artoo wrote:Also, please overestimate the shipping dates to resolve this. Funny how I won't get mad to wait a year, but if I'm told shipping in two months, but then gets pushed back to a year I get upset. Evil or Very Mad

I am all for that.
Please feel free to add an extra quarter, I love being surprised.

I always completely ignore the "expected delivery date" in the product description and only start getting restles when pics pop up from Honk Kong and Taiwan. Smile

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Re: shipping schedule visualized

Post by gregory on Tue May 19, 2015 5:43 am

Factory sends an estimate then a delay happens. Printing/packaging error, qc issue is caught, bids on which shipper to use depending on the quantity and size of the shipment, port delays, or strikes, or holidays - factory workers don't return after CNY so they have to hire and train new people (happens to every company every year), then the estimates change.

Every week the engineers go to the factory to check the status of where production is at and whatever the status is at that time is what we've been communicating. That's why dates are subject to change. If things are going smooth, then a bump happens, it sets things back. If its an error with packaging it's gonna add a couple months to redo it. If its an error with the toy then it's gonna add another three give or take
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Re: shipping schedule visualized

Post by zzzzz on Tue May 19, 2015 6:22 am

wow... That' the most straight forward explanation for the delays I've ever heard. Couldn't ask for more.

Thanks gregory for that. Really appreciate it.
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Re: shipping schedule visualized

Post by Artoo on Tue May 19, 2015 9:30 am

Exactly! This is what we need to be told, we really have no idea. Thank you Gregory!
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Re: shipping schedule visualized

Post by Skipper11x on Tue May 19, 2015 1:56 pm

Yeah thanks Gregory, that's good to know. It's nice to get an insiders viewpoint.
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Re: shipping schedule visualized

Post by Plastic Robo on Tue May 19, 2015 2:48 pm

Thanks Gregory for that piece of information. Things become much clearer when you lay it out like that.
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Re: shipping schedule visualized

Post by dtrain on Tue May 19, 2015 10:54 pm

Gregory, can you please find out what's up with both the Warehouse sale items and Thailand Expo premade figures? I have sent yet a 4th email with my order #'s and CS will not reply with a shipping status or estimate.

Thanks
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Re: shipping schedule visualized

Post by gregory on Wed May 20, 2015 4:34 am

CS are swamped. Pre-mades shipped last week. Probably have some arrive end of this week depending on location

I don't have a status update on Warehouse items
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Re: shipping schedule visualized

Post by Artoo on Thu May 21, 2015 12:07 am

Thanks Gregory. I hope you don't start getting swamped with pm's yourself on everyone's item status.
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Re: shipping schedule visualized

Post by Skipper11x on Fri May 22, 2015 1:35 pm

I see the Goodsmile exclusive Harold is almost ready to ship.
In other words while the Legionaires are left waiting on our long overdue list of preorders and fictional shipping estimates. They push all our stuff aside so they can make sure the Shitty 9 get made on time.
Once again we get taken for granted, profit over loyalty.
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Re: shipping schedule visualized

Post by noveltycross on Fri May 22, 2015 11:49 pm

Yes, That is pretty disappointing.
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Re: shipping schedule visualized

Post by Ce on Mon May 25, 2015 3:35 am

I hope the warehouse sale figures ship soon...
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Re: shipping schedule visualized

Post by 666ways2love on Thu May 28, 2015 1:11 pm

awesome. a bunch of stuff got bumped up to 'shipping this week'

Shipping This Week

Tomorrow Kings | Heavy Duty Slicer Yoshitsune
Tomorrow Kings | Heavy Duty Slicer Death Mask Tomorrow Nothing
3AA 2015 membership
Miss + Mrs | Nabler V2
Miss + Mrs | Deep Sleep Nabler
Miss + Mrs | Soot Diver
WWRp | MDL Defense Harold SHITTY 9 Member One
WBR | Mars
WBR | Romulus
WBR | Blue Ghos
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Re: shipping schedule visualized

Post by IronChap on Thu May 28, 2015 2:12 pm

Yay Nablers! cyclops
Looking forward to the 3AA set, too.

Hopefully a few more things will creep into the June shipping list. At this point even the most cryptic instagrammed photo-of-a-photo would be nice when it comes to Footcutter Cowbot. Coming up on five months late without so much as a peep.
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Re: shipping schedule visualized

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