3A | Quality Control: Reports and General Discussion

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Re: 3A | Quality Control: Reports and General Discussion

Post by Joshimus on Mon May 30, 2016 10:20 am

I'm still waiting for a replacement arm for BO-TK Rabbit Tamer. Maybe I should email them again.

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Re: 3A | Quality Control: Reports and General Discussion

Post by titan1979 on Mon May 30, 2016 10:24 am

Joshimus wrote:I'm still waiting for a replacement arm for BO-TK Rabbit Tamer. Maybe I should email them again.
 Yeah, I have yet to get a reply back my self after 2 emails.  You could definitely try emailing them again.  Good Luck!
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Re: 3A | Quality Control: Reports and General Discussion

Post by IronChap on Tue Jul 26, 2016 8:21 pm

Classic Ultron is a disaster. The bait and switch on the paint job is a terrible move on it's own, but the construction and finish of the figure is equally as disappointing, especially given there's some really sophisticated engineering underneath all the mess. I've made a gallery of the paint and plastic issues with my figure

HERE - http://imgur.com/a/4jins

But here are a couple of choice cuts - Giant plastic scabs on the antennae:


I don't even know what happened here:


Shoddily disguised gouges on the side, and note the way the sponging simply STOPS between pieces of the waist at the top:


Simply put, this is not the level of finish I expect from a $220USD figure. It's terrible. The black sponging is awful and lazily applied with no consistency or blending or even the slightest attempt to make it look like anything other than black paint applied hastily with a sponge. The panel wash has been applied in the most slap-dash fashion imaginable, and the figure is marred with giant gouges in the plastic like a model kit that has had it's pieces ripped from its runners by an enthusiastic kid with no modelling tools

Just to remind you, this is what we were sold. This is what everyone who ordered a Classic Ultron put their money down in good faith for.



Note the lack of black sponging and brown panel wash. That's what I ordered. What shipped out is a disaster. And what about people who ordered one from a retailer? What is the retailer supposed to tell them when the customer turns around and asks why they got a blotchy blackened mess instead of the clean chrome Ultron they ordered? 3A should be rerunning this to deliver what they promised. A clean, chrome Ultron. Failing that, full refunds including shipping reimbursement or exchanges for Shadow/Ghost are in order.
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Re: 3A | Quality Control: Reports and General Discussion

Post by Mr. Rictus on Wed Jul 27, 2016 12:05 am

I concur. I'm very disappointed with this figure.

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Re: 3A | Quality Control: Reports and General Discussion

Post by Jroug on Fri Jul 29, 2016 3:52 am

Have e-mailed 3/4 times in last month with no response. What CS?

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Re: 3A | Quality Control: Reports and General Discussion

Post by gimbat on Fri Jul 29, 2016 3:57 am

Jroug wrote:Have e-mailed 3/4 times in last month with no response.  What CS?

Please forward me your email (the one you sent to CS, with visible dates when the email was sent last time) to gimbat @ threeAonline.com and I see what I can do.
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Re: 3A | Quality Control: Reports and General Discussion

Post by IronChap on Fri Jul 29, 2016 7:18 am

Are you ignoring my email and posts Gimbat?
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Re: 3A | Quality Control: Reports and General Discussion

Post by PiggyV01 on Fri Jul 29, 2016 1:19 pm

Support and moderator assistance?

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Re: 3A | Quality Control: Reports and General Discussion

Post by IronChap on Fri Jul 29, 2016 1:31 pm

May as well be unicorns and leprechaun gold because apparently those don't exist either.
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Re: 3A | Quality Control: Reports and General Discussion

Post by ennui on Fri Jul 29, 2016 1:40 pm

Not sure if you realise IronChap, but Gregory and myself were traveling and very busy with SDCC over the last week.
I am sure 3ACS will be happy to assist you.
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Re: 3A | Quality Control: Reports and General Discussion

Post by IronChap on Fri Jul 29, 2016 2:09 pm

I was aware that SDCC was happening, but staff seemed to still be popping in fairly regularly in other threads, simply just popping in this or the Marvel thread to acknowledge there's a problem would've been enough. In that time I'd also emailed Gimbat directly in the hopes of getting the ball rolling as, historically, going straight to CS in the first instance has not often yielded great results and refunds/returns were often things people had to fight hard for, but that has gone without a response also. Surely it's no surprise that I've been getting increasingly frustrated.

I've since emailed CS earlier today, so hopefully I can get my money back and get this horrid thing out of my life. I just want this to be over, cut my losses and move on. Me and 3A was fun while it lasted.
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Re: 3A | Quality Control: Reports and General Discussion

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