3A | Quality Control: Reports and General Discussion

3A | Quality Control: Reports and General Discussion

Hello

Can someone tell me ..

I wrote to CS but still no answer from them.
Do they work or CS is closed for JPV period ?

Office will be working during JPV

Couple things that could potentially delay information the next week or so:
Inbox is full
Kim, Siu, and Ash will be in Japan and the Office staff might need responses from them in certain situations

In addition to what Gregory just mentioned:

it all depends when you wrote them as well, as CS usually replies within few working days (largely depending whether they have the information in hand about replacements or need to inquire Hatchery).

I wrote to CS a week ago, asked them to write tracking numbers for nublers.. still no answer.
They usually replies in 2-3 days. Alright, I try write them again.

They probably don't know what a nubler is.

Chivo wrote: They probably don't know what a nubler is.

 I need my Nubler!


 

Nubler ? Nubler? Wtf is it?

Hello.
Bit of an odd one I guess. Long too, but i'll be comprehensive.
Aaaaages ago I got around to opening my GID Dropcloth 1.5's, both of which were broken. I contacted CS and did all the usual stuff. They sent the parts for one and said the other would follow shortly. I waited a while, contacted again and was told it would be posted soon as it had taken time to locate the parts. It went on in this way for a farcical amount of time until I kind of forgot. It should be noted that I was told several times they had it (an arm). A few months ago I sent a reminder and got an apology as it had been overlooked and once they tracked the arm down they would send. Then last week I got;

"Hi,
Sorry to inform you that we do not have the replacement arm.
Thanks!"

Is there anything to be done? As I say, I was told they had it and chased it up a lot.

PiggyV01 wrote:Hello.
Bit of an odd one I guess. Long too, but i'll be comprehensive.
Aaaaages ago I got around to opening my GID Dropcloth 1.5's, both of which were broken. I contacted CS and did all the usual stuff. They sent the parts for one and said the other would follow shortly. I waited a while, contacted again and was told it would be posted soon as it had taken time to locate the parts. It went on in this way for a farcical amount of time until I kind of forgot. It should be noted that I was told several times they had it (an arm). A few months ago I sent a reminder and got an apology as it had been overlooked and once they tracked the arm down they would send. Then last week I got;

"Hi,
Sorry to inform you that we do not have the replacement arm.
Thanks!"

Is there anything to be done? As I say, I was told they had it and chased it up a lot.

Please forward me all your communication with them (preferably with photos of the damaged DC and what parts/parts are needed) to gimbat@threeAonline.com

I doubt that I can actually help here though, if there is no stock at the Hatchery and no plans to produce more, but fingers crossed.

Will do. Thanks.
As I say, they said they had one, so i'm hoping somewhere, in a drawer, there's an arm with my name on it.
CS stopped responding.

Guys, what is the correct email to contact CS?
is it cs@threeaonline.com or info@threeaonline.com as stated on the bambaland website?

I'm missing an order and would like to chase it down.

mqhuynh wrote:Guys, what is the correct email to contact CS?
is it cs@threeaonline.com or info@threeaonline.com as stated on the bambaland website?

I'm missing an order and would like to chase it down.

It's CS@threeAonline.com

http://www.worldofthreea.com/threea-production-blog/eedw7a50m7jnuvh728sswiugbwcrfm

Shipping updates:

http://www.worldofthreea.com/shipping

Please let us know if your order is within shipped items or not.

Yes my order is within the shipped items.

It is the Fuyu Irimi. I got my other two now just waiting on my last Irimi.

Awesome!

hope this can be a simple glue fix

Ying and Matrix please contact cs@threeAonline.com , if you haven't done it already.

Been about 5 days now since contacting CS. Usually they aren't this slow in replying.

mqhuynh wrote:Been about 5 days now since contacting CS. Usually they aren't this slow in replying.

It depends on nature of your inquiry: whether they are waiting to hear from the Hatchery themselves and etc.

As they put it to me, they would discuss my case with the maintenance team. I waited over a month before contacting cs again and they told me the same thing and to wait patiently. It's been over a week now since the 2nd contact. I understand I'm not the only person with issues, but I think good and continual communication would ease some of the angst that people might have when trying to get their issues resolved. So how long should I wait until I contact cs for a third time?

gimbat wrote:

mqhuynh wrote:Been about 5 days now since contacting CS. Usually they aren't this slow in replying.

It depends on nature of your inquiry: whether they are waiting to hear from the Hatchery themselves and etc.

Not sure it should take that long?
I have a missing order, simple, I paid for it and asking for a tracking number.
If there is some confusion, just let me know. It is in my Bamba account and I have the paypal receipt for it.

Any tips on the best way to send back a figure for repair to 3a.
Cs asked me to send the tank from tk loper 3aa set for repair. 
Im shipping from the United States I was thinking on using usps flat rate box.

help would be much appreciated

mqhuynh wrote:

gimbat wrote:

mqhuynh wrote:Been about 5 days now since contacting CS. Usually they aren't this slow in replying.

It depends on nature of your inquiry: whether they are waiting to hear from the Hatchery themselves and etc.

Not sure it should take that long?
I have a missing order, simple, I paid for it and asking for a tracking number.
If there is some confusion, just let me know. It is in my Bamba account and I have the paypal receipt for it.

I see, sorry I didn't know what you were asking about.

Can you please forward me your email (sent to CS) to gimbat@threeAonline.com and I will follow-up with them on Monday.

Chivo wrote:As they put it to me, they would discuss my case with the maintenance team.  I waited over a month before contacting cs again and they told me the same thing and to wait patiently.  It's been over a week now since the 2nd contact.  I understand I'm not the only person with issues, but I think good and continual communication would ease some of the angst that people might have when trying to get their issues resolved.  So how long should I wait until I contact cs for a third time?

If you feel that it's taking too long, please forward me all your emails (sent to CS with their replies) and I will see whether anything can be done to speed things up.

I'm asking for your advice, Gimbat based on your experience with helping people, how long should I wait before I contact them a third time or before I ask for your help?  

Chivo wrote:I'm asking for your advice, Gimbat based on your experience with helping people, how long should I wait before I contact them a third time or before I ask for your help?  

I am not trying to be vague, but it's all very individual, different people feel differently...but I myself remind about things, if I haven't heard any updates in 1,5-2 weeks, unless I was given more distant date/time.

Okay, thank you, Gimbat.